Cookie Policy

Necessary cookies are required for DermAI to work. They support login, authentication, account sessions, scan-flow continuity, security checks, fraud prevention, load balancing, consent records, payment redirects, and error recovery.

Because these cookies are essential, they may be active even if you reject optional cookies. Blocking them in your browser may prevent account login, scan upload, payment completion, or security features from working.

Preference cookies remember choices that make DermAI easier to use, such as language, region, display settings, saved consent choices, recently selected scan settings, or whether you dismissed a notice.

If you disable preference cookies, the service may still work, but you may need to repeat settings or see the same notices again.

Analytics cookies help us understand how DermAI is used, which pages load slowly, which scan steps cause errors, whether users can complete payment, and where the experience needs improvement.

We aim to use analytics in a privacy-conscious way. Where possible, analytics are aggregated, minimized, or de-identified. We do not use analytics cookies to make medical decisions about you.

DermAI may use marketing or affiliate cookies to measure campaigns, understand whether a user arrived from a partner, prevent repeated ads, evaluate referral payouts, and improve acquisition flows.

Marketing and affiliate cookies are optional where consent is required. Rejecting them should not prevent core DermAI scan functionality, although offers, attribution, or partner discounts may not work as intended.

Some cookies or similar technologies may be set by third-party providers that support hosting, analytics, error monitoring, customer support, payments, fraud prevention, maps, referral flows, embedded content, or advertising measurement.

Examples may include payment processors such as Stripe, app stores, or other checkout providers, analytics providers, error monitoring tools, support platforms, and referral or affiliate systems. These providers may process data under their own terms and privacy policies when you interact with their services.

Cookies do not need to contain a skin image to be privacy-relevant. A cookie or event can still reveal that you used a skin scan service, visited a pricing page, downloaded a report, or started a referral flow.

DermAI aims to avoid storing raw health details directly inside cookies. Health-related content such as skin photos, symptom notes, scan results, and reports should be stored in controlled application systems rather than browser cookies.

Where a cookie consent tool is available, you can use it to accept, reject, or adjust optional cookies. Necessary cookies cannot be disabled through the consent tool because they are needed to provide the service.

You can also block, delete, or limit cookies through your browser settings. Browser-level blocking may apply more broadly than DermAI settings and may affect other websites. Some browsers and devices offer universal privacy controls, tracking prevention, or private browsing modes.

Session cookies usually expire when you close your browser or after a short inactivity period. Persistent cookies remain for a defined period unless you delete them earlier.

Retention depends on the cookie purpose. Security and consent records may be retained longer than temporary checkout or scan-flow cookies. Analytics and campaign cookies are retained only for as long as needed for measurement and improvement, subject to provider settings and applicable law.

We may update this Cookie Policy when we add or remove providers, change cookie categories, launch a consent banner, or change how DermAI measures product usage.

For cookie or privacy questions, email privacy@dermai.skin. For account or product help, email support@dermai.skin.